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Delivering effective business advisory services across East Renfrewshire for the last seven years

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Overview

Since 2017, CJM Lumina have been trusted by East Renfrewshire Council to deliver Business Gateway advisory services to businesses across the region.

Brief

CJM Lumina is responsible for the ongoing running and management of Business Gateway’s Start-up Advisory Service, Growth Advisory Service, and the organisation’s local services. The delivery must meet the needs of both the local business community and be aligned with the area’s local economic strategy.

The ongoing management includes the delivery of each core service area, and ongoing management activities like marketing, administration, and detailed reporting to the local authority.

Delivery

For the last seven years, CJM Lumina has delivered the following:

  • Providing ongoing resources to businesses, including Business Information Officer (BIO), Start-up Advisors, Growth Advisors, and local experts across a variety of disciplines.
  • Marketing of the Business Gateway services through the effective use of branding, signage, social media, advertising, printed materials, and events.
  • Workshops, resources, and services specifically designed to support pre-start and start-up businesses.
  • Workshops, resources, and services specifically designed to support early-stage businesses who can harness accelerated growth.
  • Workshops, resources, and advisory services for growing businesses. In such cases, working alongside Scottish Enterprise to promote their services for those meeting the growth thresholds for national support.
  • In-person and online surgeries for local businesses, where business owners can access expert support on a range of topics.
  • Identifying pathways for businesses to access specialist third party services such as Interface, SMAS, and Resource Efficient Scotland.
  • Routinely creating case studies of local success stories, to aid in the future promotion of Business Gateway’s offer.
  • Provision of monthly, quarterly, and annual contract performance reports to the Council’s Economic Development lead, in addition to ongoing communications and meetings with the wider team.

Results

Seven years providing this service is evidence of the project’s success so far. Strategically, during this time we have played a pivotal part in the region’s economic success. And on the ground, we’ve achieved consistently above average attendance and engagement with the services, and supported over 2,000 interventions to support businesses, each and every year.

Testimonial

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